How can we help?

Order on the FreshOn app or at shop.freshon.in. Once you're signed in, every order — placed, packed, out for delivery — shows live under the Orders tab, with the picker and driver updates as they happen.

We deliver across Bengaluru from our Mallathahalli hub, with express and same-day slots in range and scheduled delivery further out. Enter your address at checkout to see the slots available to you.

If something arrives wrong, short or not up to standard, message us with your order number and we'll make it right — a refund to your original payment method or FreshOn wallet, or a replacement. Orders can be cancelled before they're packed.

We name the farmer or supplier on the batch, cold-press and stone-grind in-store, and reject anything that doesn't meet our standard rather than shelve it. Here's exactly how we choose — and what we turn away.

You control your account from the app profile. To delete your account and associated data, follow the steps on our data-deletion page and we'll process the request.

Make sure you're on the latest version from the Play Store, then close and reopen the app. If it still misbehaves, WhatsApp us the phone model and what you were doing, and we'll get on it.